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Brother Printer Related Customer Complaints

A brother printer is largely in use nowadaysannoyance. A certain reviewer narrates his
but there are a wide range of customers whoexperience of facing a paper jam just during
are highly displeased with its certainthe initial use, which led to a broken fuser.
features and criticize it forcefully in theirWhen the customer got it replaced, another
writings. One such example is that of Tom whopaper jam occurred followed by the breaking
criticizes Brother HL-2040 in these words:of  the  fuser.
"The 2040 is a very poorly engineered piece
of junk. Every page out of it is curled soThere are a large number of objections
badly as to be almost unusable." The revieweragainst the bad results achieved on changing
also mentions many other problems thatthe settings of a Brother printer. The user
Brother HL-2040 has, like ineffective sparkmanual fails to guide the customers
suppression and regards it as a faultyeffectively. Brother HL-2040 has received
design.remarkably high number of complaints. Some of
these are difficulty while removing the
A large number of other customers have alsocartridges, improper size of the tray,
highlighted the machine's tendency to cripplefrequent paper jams and formation of creases
and twist the paper, no matter which everon the paper. This printer has been regarded
brand of paper is used. A Brother machine isby most of the customers as a cheap and sub
also accused of causing voltage drops in anstandard machine with a defective design.
area. A particular customer narrates that hisMany users have tried to keep others from
Brother MFC-8440 refused to work just afterbuying  it.
two weeks of its purchase. He had to contact
the Brother technical support which turnedYet another customer reports to have bought
out to be utterly uncooperative andfive Brother machines for his office, none of
unhelpful. Another user describes the Brotherwhich lasted more than three months. Hence
customer support as the "Worst customerBrother machines are perceived by the
support I have seen in my 20+ years of ITcustomers as highly unreliable. Another
service." A certain customer claims to havecommon customer complaint is that the printer
tried three different models of Brother onedoes not contain a cable with it. Having to
by one, all of which refused to workpurchase a cable separately serves to annoy
after  a  few  weeks.some of the customers. Customers are of the
view that it cannot print envelopes well. It
Many customers have criticized the Brotherleaves a lot of blank space while printing on
printer for the strange noises it producesan envelope. Sometimes it does the same with
when it is in the process of cooling down.regular papers as well.
Some people consider such sounds as a major



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