| A brother printer is largely in use nowadays | | | | annoyance. A certain reviewer narrates his |
| but there are a wide range of customers who | | | | experience of facing a paper jam just during |
| are highly displeased with its certain | | | | the initial use, which led to a broken fuser. |
| features and criticize it forcefully in their | | | | When the customer got it replaced, another |
| writings. One such example is that of Tom who | | | | paper jam occurred followed by the breaking |
| criticizes Brother HL-2040 in these words: | | | | of the fuser. |
| "The 2040 is a very poorly engineered piece | | | | |
| of junk. Every page out of it is curled so | | | | There are a large number of objections |
| badly as to be almost unusable." The reviewer | | | | against the bad results achieved on changing |
| also mentions many other problems that | | | | the settings of a Brother printer. The user |
| Brother HL-2040 has, like ineffective spark | | | | manual fails to guide the customers |
| suppression and regards it as a faulty | | | | effectively. Brother HL-2040 has received |
| design. | | | | remarkably high number of complaints. Some of |
| | | | these are difficulty while removing the |
| A large number of other customers have also | | | | cartridges, improper size of the tray, |
| highlighted the machine's tendency to cripple | | | | frequent paper jams and formation of creases |
| and twist the paper, no matter which ever | | | | on the paper. This printer has been regarded |
| brand of paper is used. A Brother machine is | | | | by most of the customers as a cheap and sub |
| also accused of causing voltage drops in an | | | | standard machine with a defective design. |
| area. A particular customer narrates that his | | | | Many users have tried to keep others from |
| Brother MFC-8440 refused to work just after | | | | buying it. |
| two weeks of its purchase. He had to contact | | | | |
| the Brother technical support which turned | | | | Yet another customer reports to have bought |
| out to be utterly uncooperative and | | | | five Brother machines for his office, none of |
| unhelpful. Another user describes the Brother | | | | which lasted more than three months. Hence |
| customer support as the "Worst customer | | | | Brother machines are perceived by the |
| support I have seen in my 20+ years of IT | | | | customers as highly unreliable. Another |
| service." A certain customer claims to have | | | | common customer complaint is that the printer |
| tried three different models of Brother one | | | | does not contain a cable with it. Having to |
| by one, all of which refused to work | | | | purchase a cable separately serves to annoy |
| after a few weeks. | | | | some of the customers. Customers are of the |
| | | | view that it cannot print envelopes well. It |
| Many customers have criticized the Brother | | | | leaves a lot of blank space while printing on |
| printer for the strange noises it produces | | | | an envelope. Sometimes it does the same with |
| when it is in the process of cooling down. | | | | regular papers as well. |
| Some people consider such sounds as a major | | | | |