| A brother printer is largely in use nowadays but there | | | | process of cooling down. Some people consider such |
| are a wide range of customers who are highly | | | | sounds as a major annoyance. A certain reviewer |
| displeased with its certain features and criticize it | | | | narrates his experience of facing a paper jam just |
| forcefully in their writings. One such example is that | | | | during the initial use, which led to a broken fuser. |
| of Tom who criticizes Brother HL-2040 in these | | | | When the customer got it replaced, another paper |
| words: "The 2040 is a very poorly engineered piece | | | | jam occurred followed by the breaking of the fuser. |
| of junk. Every page out of it is curled so badly as to | | | | There are a large number of objections against the |
| be almost unusable." The reviewer also mentions | | | | bad results achieved on changing the settings of a |
| many other problems that Brother HL-2040 has, like | | | | Brother printer. The user manual fails to guide the |
| ineffective spark suppression and regards it as a | | | | customers effectively. Brother HL-2040 has received |
| faulty design. | | | | remarkably high number of complaints. Some of |
| A large number of other customers have also | | | | these are difficulty while removing the cartridges, |
| highlighted the machine's tendency to cripple and | | | | improper size of the tray, frequent paper jams and |
| twist the paper, no matter which ever brand of | | | | formation of creases on the paper. This printer has |
| paper is used. A Brother machine is also accused of | | | | been regarded by most of the customers as a cheap |
| causing voltage drops in an area. A particular | | | | and sub standard machine with a defective design. |
| customer narrates that his Brother MFC-8440 | | | | Many users have tried to keep others from buying it. |
| refused to work just after two weeks of its | | | | Yet another customer reports to have bought five |
| purchase. He had to contact the Brother technical | | | | Brother machines for his office, none of which lasted |
| support which turned out to be utterly uncooperative | | | | more than three months. Hence Brother machines are |
| and unhelpful. Another user describes the Brother | | | | perceived by the customers as highly unreliable. |
| customer support as the "Worst customer support I | | | | Another common customer complaint is that the |
| have seen in my 20+ years of IT service." A certain | | | | printer does not contain a cable with it. Having to |
| customer claims to have tried three different models | | | | purchase a cable separately serves to annoy some |
| of Brother one by one, all of which refused to work | | | | of the customers. Customers are of the view that it |
| after a few weeks. | | | | cannot print envelopes well. It leaves a lot of blank |
| Many customers have criticized the Brother printer | | | | space while printing on an envelope. Sometimes it |
| for the strange noises it produces when it is in the | | | | does the same with regular papers as well. |